Frequently Asked Questions
Everything you need to know about shopping with Mervyns.
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition with tags attached. Please visit our Returns Portal to start a claim.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our delivery zones in the near future.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the best fit.